Refund Policy

Last updated: December 03, 2025

At Kubay Design, we stand behind the quality of our products and want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

Our Commitment to Quality

We carefully craft each product to meet the highest standards of quality and design. However, we understand that sometimes a product may not meet your expectations. That’s why we’ve established this comprehensive refund policy to ensure your shopping experience is risk-free.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

  • Same condition as received – unworn or unused
  • Original tags attached – all labels and tags must remain intact
  • Original packaging – item must be in its original packaging
  • Proof of purchase – you’ll need the receipt or proof of purchase

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at kubay.design.company@gmail.com within 30 days of receiving your item
  2. Provide your order number and reason for return
  3. Wait for confirmation – if your return is accepted, we’ll send you a return shipping label and detailed instructions on how and where to send your package
  4. Pack your item securely using the original packaging when possible
  5. Ship the item using the provided return label

Important: Items sent back to us without first requesting a return will not be accepted. Please always contact us before shipping any items back.

Damages and Issues

Your satisfaction is our priority. Please inspect your order upon reception and contact us immediately if:

  • The item is defective
  • The item is damaged during shipping
  • You received the wrong item
  • The item is missing parts or accessories

Contact us at kubay.design.company@gmail.com so that we can evaluate the issue and make it right. We may request photos of the damage or defect to process your claim quickly.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned for health, safety, or quality reasons:

Cannot Be Returned:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or clearance products
  • Gift cards
  • Downloadable software or digital products
  • Items marked as final sale

Please get in touch if you have questions or concerns about whether your specific item is eligible for return.

Exchanges

The fastest way to ensure you get what you want is to:

  1. Return the item you have following the return process outlined above
  2. Wait for return acceptance and processing
  3. Make a separate purchase for the new item

This ensures you receive your desired product as quickly as possible. If you need assistance selecting a different product, our customer service team is happy to help.

Refunds

Refund Process

  1. Return received – once we receive your returned item at our facility
  2. Inspection – we’ll inspect the item to ensure it meets return eligibility requirements (typically within 3-5 business days)
  3. Notification – we’ll notify you via email once we’ve completed the inspection and let you know if the refund was approved or not
  4. Refund issued – if approved, you’ll be automatically refunded on your original payment method

Refund Timeline

  • Approval: 3-5 business days after we receive your return
  • Processing: 5-10 business days for the refund to appear in your account
  • Bank processing: Please note that it can take additional time for your bank or credit card company to process and post the refund

Partial Refunds

In some cases, only partial refunds may be granted:

  • Items with obvious signs of use
  • Items not in original condition or damaged (not due to our error)
  • Items returned more than 30 days after delivery
  • Items missing parts or accessories not due to our error

Shipping Costs

  • Original shipping costs are non-refundable (except in cases of defective or damaged items)
  • Return shipping costs are covered by Kubay Design for defective or incorrect items
  • Return shipping costs are the customer’s responsibility for standard returns or exchanges

International Returns

For international orders, please contact us at kubay.design.company@gmail.com before initiating a return. International return shipping costs and customs duties are the responsibility of the customer unless the item is defective or incorrect.

Restocking Fee

We do not charge restocking fees for standard returns. However, custom or made-to-order items that are returned due to buyer’s remorse may be subject to a restocking fee of up to 20%.

Questions and Contact

If you have any questions about our Refund Policy or need assistance with a return, please don’t hesitate to contact us:

Email: kubay.design.company@gmail.com
Phone: +16468210646

Ukraine Workshop:
Kivertsi, Ukraine
Volyns’ka oblast, 45200

Europe Workshop:
Chełm, Poland
Okszowska 10, 22-100

Our customer service team is here to help and will respond to your inquiry within 24-48 hours during business days.

Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Note: This Refund Policy is in addition to any rights you may have under applicable consumer protection laws. Nothing in this policy affects your statutory rights.

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