Last updated: December 03, 2025

At Kubay Design, we ensure a secure and seamless payment experience for our customers worldwide. Our payment rules are designed to provide clarity, security, and flexibility, allowing you to purchase premium design products with confidence.

Accepted Payment Methods

To make your shopping experience as convenient as possible, we accept multiple payment methods:

Credit & Debit Cards

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Other major card networks

All card payments are processed through secure, PCI-DSS compliant payment gateways with advanced fraud protection.

Digital Wallets

  • PayPal – Secure online transactions with buyer protection
  • Apple Pay – Fast checkout for Apple device users
  • Google Pay – Convenient payment for Android users

Bank Transfers

  • Available for bulk orders or special requests
  • Please contact us at kubay.design.company@gmail.com for bank transfer details
  • Processing may take 2-5 business days

Cryptocurrency Payments

  • Selected cryptocurrency options available for faster and private transactions
  • Contact us for supported cryptocurrencies and payment instructions
  • Please note that cryptocurrency transactions are final and non-refundable

Payment Security

Your security is our top priority. We implement industry-leading security measures:

  • SSL Encryption – All payment data is transmitted using 256-bit SSL encryption
  • PCI Compliance – We comply with Payment Card Industry Data Security Standards
  • Secure Gateways – Payments are processed through trusted third-party processors
  • No Data Storage – We do not store your complete credit card information on our servers
  • Fraud Protection – Advanced fraud detection systems monitor all transactions

All payments are processed through secure payment gateways, ensuring your financial data remains protected at all times.

Currency & Pricing

Supported Currencies

Our prices are displayed in:

  • USD (US Dollar) – Primary currency

Currency Conversion

For international orders, your bank or payment provider may apply currency conversion fees. Please check with your provider for exact rates. The final amount charged may differ slightly from the displayed price due to:

  • Real-time exchange rate fluctuations
  • International transaction fees applied by your bank
  • Payment processor conversion fees

The amount charged will be in your local currency as processed by your payment provider.

Taxes & Duties

Value Added Tax (VAT)

  • EU customers – VAT is included in the displayed price where applicable
  • Non-EU customers – Prices are shown without VAT

Import Duties & Customs

For orders shipped outside the EU, additional charges may apply:

  • Customs duties
  • Import taxes
  • Handling fees

Customers are responsible for:

  • Checking their country’s import regulations before placing an order
  • Paying any applicable customs duties or import taxes
  • Providing accurate customs information when required

Kubay Design is not responsible for any customs delays or additional charges imposed by your country’s customs authority.

Order Processing & Confirmation

Order Confirmation

Once your payment is successfully completed:

  1. Immediate confirmation – You will receive an order confirmation email with:
    • Order number
    • Itemized list of purchased products
    • Shipping address
    • Payment method used
    • Total amount charged
  2. Processing time – Orders are processed within 24-48 hours during business days
  3. Shipping notification – You’ll receive a tracking number once your order ships

Order Status

You can check your order status by:

  • Logging into your account on kubaydesign.com
  • Contacting us at kubay.design.company@gmail.com
  • Using the tracking number provided in your shipping confirmation

Payment Issues & Failed Transactions

If your payment fails, it may be due to:

  • Insufficient funds – Check your account balance
  • Card limit exceeded – Contact your bank to increase your limit
  • Incorrect card details – Verify your card number, expiration date, and CVV
  • Bank security measures – Your bank may have flagged the transaction; contact them to authorize
  • Expired card – Update your payment method with current card information

If you continue to experience issues, please contact us at kubay.design.company@gmail.com or call +16468210646 for assistance.

Refunds & Cancellations

Order Cancellation

  • Within 24 hours – Orders can be canceled free of charge within 24 hours of payment
  • After 24 hours – Once processing begins, cancellations may not be possible
  • Custom orders – Personalized or custom-made items cannot be canceled once production begins

To cancel an order, contact us immediately at kubay.design.company@gmail.com with your order number.

Refund Policy

Refunds are processed according to our Refund Policy:

  • Defective items – Full refund including original shipping costs
  • Incorrect items – Full refund including original shipping costs
  • Standard returns – Refund of product cost (original shipping non-refundable)
  • Processing time – 3-5 business days after return approval
  • Refund method – Original payment method used for purchase

Chargeback Protection

We take chargebacks seriously:

  • Contact us first – Please reach out to resolve any issues before filing a chargeback
  • Documentation required – Unauthorized chargebacks may require evidence and dispute
  • Account restrictions – Fraudulent chargebacks may result in restrictions on future purchases
  • Legal action – We reserve the right to pursue legal action for fraudulent chargebacks

Pricing & Promotional Offers

Price Accuracy

We strive to ensure all prices are accurate. However:

  • Prices are subject to change without notice
  • In case of pricing errors, we will contact you before processing your order
  • We reserve the right to cancel orders placed at incorrect prices

Discount Codes & Promotions

  • One code per order – Only one promotional code can be applied per transaction
  • Terms apply – Each promotion has specific terms and conditions
  • Cannot be combined – Discount codes cannot be combined unless explicitly stated
  • Expiration dates – Promotional codes expire on the date specified

Payment Terms for Business Customers

For bulk orders, wholesale purchases, or business partnerships:

  • Net payment terms available for qualified business customers
  • Volume discounts for large orders
  • Custom invoicing available upon request
  • Purchase orders accepted from established business accounts

Contact us at kubay.design.company@gmail.com to discuss business payment terms.

Why Choose Kubay Design?

✔ Secure Payments – Encrypted transactions with industry-leading security
✔ Worldwide Shipping – Fast delivery options with tracking to Ukraine, EU, and worldwide
✔ Premium Quality Products – High-quality design products and custom solutions
✔ Trusted by Customers – Professional service and customer satisfaction guarantee
✔ Flexible Payment Options – Multiple payment methods for your convenience
✔ Transparent Pricing – No hidden fees or surprise charges
✔ Expert Support – Dedicated customer service team ready to help

Contact Us

If you have any questions about payments, pricing, or need assistance with a transaction:

Email: kubay.design.company@gmail.com
Phone: +16468210646

Ukraine Workshop:
Kivertsi, Ukraine
Volyns’ka oblast, 45200

Europe Workshop:
Chełm, Poland
Okszowska 10, 22-100

Our payment support team is available during business hours and will respond within 24-48 hours.

Policy Updates

We reserve the right to update these Payment Rules at any time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes indicates acceptance of the updated rules.

At Kubay Design, we make purchasing easy, secure, and hassle-free. Shop with confidence and experience premium design quality! 🎨

© 2025 Kubay Design. All rights reserved.